From the Accounting Department
The loyalty of our club Members who paid their membership dues enabled The Club to maintain necessary operations during our closure. In turn, this allowed us to reopen with services and amenities securely in place. As a token of our appreciation for your support, we issued a 25% house credit for your paid membership dues starting July 2020.
An Update on Member House Credits
The house credit promotion of 25% of your total dues paid was introduced by The Cornell Club-New York on July 1st 2020. House credits were reflected on your account, and were automatically applied to the total balance due at the end of every month. In order to avoid confusion with the balance due on your account (both dues and house and where applicable holiday fund contribution), we have transferred your house credits to a separate record.
Be assured that your house credit is still on your account.
Your available house credit will be applied toward charges for usage of any facility in The Club including dining, guest rooms, personal training, and private event room rental.
We are confident that this update will allow you to view your statement with ease and allow for proper payment of your dues and/or house charges.
Here, we answer questions on how to view your statement. If you still have a question after reviewing the FAQ's below, please contact a member of our accounting team. They will be happy to assist you.
Q: Can I apply a house credit to my Membership Dues?
A: No. House Credits are applicable toward club usage such as guest rooms, dining, hosting an event, programs, training packages, and merchandise from the gift shop.
Q: What is the easiest way to see what I owe?
A: Refer to the section in the top right of your statement (view a sample statement here). The amount due is the total in the dues box and the house box.
Q: How were the credits applied? It seems my credit is less than one quarter of my dues.
A: A 25% house credit was applied towards the amount paid for your membership dues.
Q: I would like to treat a friend or colleague to a day at The Club. Can they use my house credit?
A: Yes. Your guest can bill their charges to your membership account. Please arrange for a guest pass prior to their arrival.
Q: Can I pay my bill online?
A: Yes. Visit the My Account page which can be found on the Member Side of the website. While you are there we encourage you to visit the My Profile page to ensure your information such as mailing address is up to date.
Q: Can I arrange for auto pay and have charges automatically deducted from my bank account/credit card?
A: Yes. By providing your credit card information and specify if dues or house charges, or both dues and house charges should be paid automatically.
*As a reminder, our staff will contact you should your credit card expire. Please keep your account current to avoid disruption to your account.
Q: I still have questions. How can I get in touch with the accounting team?
A: Our staff is currently working an abbreviated schedule, but your questions are important to us and someone will get call you back expeditiously.